Having child tax credit payment issues? Here’s what to do

The rollout of this yr’s expanded child tax credit is certain to expertise some hiccups. 

Sarah Tew/CNET

By now, most families who are eligible for the child tax credit have acquired their first payment by direct deposit or mail. However, a number of bumps with this spherical of funds is inflicting dad and mom to report points with the child tax credit.

If you are one of many dad and mom experiencing payment issues, you will want to attempt to get that fastened by Aug. 2 by utilizing the IRS portals. This will help you appropriate any errors that may very well be holding up your cash. Also, it is not too late to unenroll from the month-to-month checks should you’re anxious about an overpayment that may have you ever owing money to the IRS subsequent yr.

We’ll assist reply a few of your questions in regards to the child tax credit under. In the meantime, the IRS has tried to make it simpler for fogeys to verify on the status of their payments. If you need to use the Update Portal to handle your funds, chances are you’ll want to create an ID.me account if you have not already. We’ll replace this story often.

I qualify for the child tax credit. Why have not I acquired any cash but?

If you qualify for the improved credit however have not acquired your payment, it may very well be for numerous causes. Did you file a tax return in 2019 or 2020? If not, the IRS could not have probably the most up to date data — particularly should you had a child throughout that point. You can use the IRS nonfiler portal to register for future funds.

If you probably did file your taxes, verify the Update Portal to see in case your payment is coming by mail. If so, give it a number of days because it might take a bit longer to arrive. If you will have direct deposit arrange, be sure that all the knowledge is correct. Note that should you did not arrange your banking particulars earlier than June 28, it is best to count on to get a paper verify for the July payment.

If every part appears appropriate however you continue to did not get a payment, chances are you’ll want to file a payment hint with the IRS. To do that, you will want to full Form 3911 and mail it to the IRS. Only do this if it has been no less than 5 days because the scheduled deposit date or 4 weeks because the payment was mailed by verify.

Reasons you did not get a child tax credit payment

The drawback What to do
You did not file a 2019 or 2020 tax return. Use the IRS nonfiler portal.
Your payment is coming within the mail. Give it time to arrive because it might take a number of days.
You cannot discover any motive why you did not get a payment. It could also be time to file a payment hint with the IRS.

The portal says I’m not eligible, however I nonetheless bought a payment. Is there something I ought to do?

With the IRS sending out tens of millions of child tax credit funds, together with maintaining with income tax refunds and unemployment tax refunds, it is actually doable the company might have made a mistake. For occasion, some individuals who weren’t certified for the stimulus checks nonetheless acquired payment.

If you are completely constructive you are not eligible for the improved child tax credit funds however you bought a payment anyhow, you will want to return that cash to the IRS. Start by utilizing the IRS Update Portal to unenroll from future payments — the deadline to decide out of the following payment is Aug. 2. This will assist stop you from having to pay again extra money if you file your taxes in 2022.

On the opposite hand, some members of a Reddit forum are reporting that regardless of the child tax credit portal exhibiting they don’t seem to be eligible, they do meet the necessities and did obtain their first payment. We’ve contacted the IRS for extra particulars on this example.

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Child tax credit: Everything we know


How will I know if a bank deposit is the child tax credit payment?

Aside from the IRS portal showing your payment was issued, you can check your bank account for the deposit. According to the White House website, transactions will contain the company name “IRS TREAS 310” with a description of “CHILDCTC” and an amount for up to $300 per kid. Don’t get this deposit confused with those for stimulus checks, which show up as “TAXEIP3” when deposited. Also, if you’re waiting on a tax refund, it’ll show up as “TAX REF.”

Will I have to pay any child tax credit money back to the IRS?

It depends. If you’re eligible for the full amount of child tax credit money, you won’t have to pay it back. However, if you don’t qualify for the full amount because of a change in your income or number of dependents but receive the full amount anyway, you may need to pay that extra money back. 

The IRS is using what it calls “payment protection” so if you do receive an overpayment but fall below a set income level, you don’t have to pay back an overpayment. Above that income level, you will have to pay back some or all of the extra money. Here’s more on the income levels and how the payment protection works.


The first payment was sent on July 15.

Sarah Tew/CNET

Will these enhanced child tax credit payments go beyond 2022?

As of right now, the enhanced payments for this tax year. That means after you get your final payment with your tax refund in 2022, the child tax credit will revert back to its original amount. However, it’s possible President Joe Biden and Congress could come to an agreement to extend the payments in 2025 — or make the changes permanent. Last week, Biden said he is urging Congress to do that: “I say to my colleagues in Congress: This tax cut for working families is something we should extend, not end, next year.”

While no decision has been made yet, we’ll keep you updated on the outcome.

For more information, here’s how to opt out of future child tax credit payments. Also, here’s how to track down your child tax credit payment if you didn’t receive it. Not sure you got the right amount? Use CNET’s child tax credit calculator to see how much you should get.

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