Acorns Accidentally Emails Users Saying Accounts Are Locked

Image for article titled No, Your Acorns Account Wasn’t Hacked—That Email Was a Mistake

Screenshot: Lucas Ropek/Acorns

Have no worry, Acorns customers. Your accounts have not been hacked. Probably.

On Friday, droves of customers of the funding app obtained bizarre emails telling them that they’d been locked out of their accounts attributable to “unusual activity.” However, the corporate says these messages had been despatched by mistake.

The mayhem started someday round 6 p.m. EST, when customers started receiving inaccurate messages that mentioned the next:

We hope you’re secure and doing effectively. We lately found uncommon exercise along with your Acorns account.

For your safety, we’ve got we’ve got briefly locked your account to stop potential fraud.

The emails subsequently offered a telephone quantity that it mentioned customers might name to unlock their account. People all through the twittersphere started complaining in regards to the challenge, involved that the corporate had been hacked.

It took Acorns slightly bit, however they lastly responded, letting all people know that they’d apparently simply blitzed customers with safety alerts for nothing.

They subsequently despatched out one other spherical of emails, apologizing to all people for the mishap and assuring them that their accounts had been safe.

Image for article titled No, Your Acorns Account Wasn’t Hacked—That Email Was a Mistake

Screenshot: Lucas Ropek/Acorn

However, spamming all people wasn’t the corporate’s solely drawback on Friday. People look like having authentic bother logging into their accounts. Around the identical time that the “unusual activity” emails went out, Downdetector reported that the Acorns platform was having bother.

In a tweet to one user, the platform attributed these points to “high volumes” of consumer exercise: “Separately, due to high volumes, all customers may have trouble logging in. We are working diligently to get things back to normal.”

Suffice it to say, that hasn’t actually calmed individuals down, and lots of them are pissed. “Hey @acorns what’s going on with the locked email? The number provided does not work and your app isn’t working either now,” tweeted one user. “damn. somebody at acorns gettin fired rip,” mentioned one other. Another individual merely offered: “Acorn fuckin up.”

We reached out to Acorns, to attempt to get extra particulars in regards to the episode however we haven’t heard again but. We will replace this put up after they reply.

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